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Frequently Asked Questions
Can I really name a star?
Yes, you can! Each order is unique to the Star Register and is recorded in the Official Register of Stars. We are one of the few legitimate Registries using advanced mapping software to assign your order.
What happens when I place my order?
Place your order on our order page and one of our experienced employees will handle everything else for you, this includes:
What's the difference between your different products?
We currently offer four products: (1) Deluxe (2) Supernova (3) Twin and (4) Milkyway Supernova. Each of this has it's own benefits and they can be compared on our homepage comparison chart.
How does the star chart work?
You can use the coordinates listed on your star chart to locate the star in the night sky or by searching our Official Register of Stars which shows you a real photo of the star in the night sky.
Can I choose the constellation myself?
Yes, this is possible on the order form.
I can't open my order?
As our orders are digitally delivered, you can either open the kit in your browser or through Adobe Reader.
Is my order unique?
Yes. Every star coordinate is only allocated once, to a unique registration.
Where is my gift pack?
If you haven’t received the digital star pack by email within 24 hours please contact firstname.lastname@example.org
How long is the delivery time?
We deliver by PDF within 24 hours via email. If you have not received your certificate within that time, please email email@example.com
Is the star visible?
Yes, the easiest way to find the star is through the Official Register of Stars. By entering the name it is easy to view the star in the night sky. However, it is also possible to find the location of the star using a telescope.
I can't manage to place an order (technical problem)!
Please send an email to firstname.lastname@example.org
Can I have the details of my certificate changed?
Once we send the gift kit pack we aren't able to change it.
Thank you for shopping at Star Register
We do not issue refunds for digital products once the order is confirmed and the product is sent on.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
If you have any questions about our Returns and Refunds Policy, please contact us at email@example.com
What personal information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards. Your personal information is contained behind secured networks and is only accessible by a limited number of persons
who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure
Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'Cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service
compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer)
settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting
partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may
also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. More info on this.
We have not enabled Google AdSense on our site but we may do so in the future.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission,
the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data
protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.